aneka Privacy Policy
This page describes what we collect when you use aneka and how we keep that data protected. We take your privacy seriously. Our policy is straightforward: we collect only the information we need to operate our platform, verify your identity, process your payments, and comply with local regulations. We do not sell your data to third parties, and we do not use it for purposes beyond what we describe here.
When you create an account on aneka, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our live-dealer tables and games, you share personal and financial information with us. We explain exactly what we collect, how we use it, who has access to it, and how long we keep it. You have rights over your data — you can request access, correction, or deletion at any time.
Our privacy practices comply with applicable data protection regulations. If you have questions about how we handle your information, our support team is available to clarify.
What Data We Collect on aneka
We collect information in several categories. First, account information: when you register on aneka, we collect your email address, full name, date of birth, phone number, and a secure password. We use this to create and manage your account.
Second, identity verification documents: to comply with anti-money-laundering regulations, we require a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or official government document). We collect these during our KYC process and store them securely.
Third, payment information: when you deposit or withdraw funds, we collect transaction details — the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date, and the status. We do not store your full payment card or bank account numbers in plain text — we use tokenization to keep sensitive payment data isolated.
Fourth, gameplay data: we record which games you play, your bet amounts, your session duration, and your account balance. This helps us understand platform usage patterns and detect fraud or abuse.
Fifth, communication data: if you contact our support team via live chat, email, or phone, we keep records of those conversations. This helps us resolve issues and improve our service.
Sixth, technical data: we collect your IP address, browser type, device type, and operating system. We use cookies and similar tracking technologies to remember your preferences and keep you logged in.
How We Use Your Data on aneka
We use your data for specific, legitimate purposes. Account information is used to create your account, authenticate you when you log in, and communicate with you about your account status. Identity documents are used to verify your identity and comply with anti-money-laundering and know-your-customer regulations.
Payment information is used to process your deposits and withdrawals, reconcile transactions, and detect fraudulent activity. Gameplay data helps us understand how our platform is used, identify technical issues, and prevent cheating or abuse. Communication records help us resolve your support requests and improve our customer service.
Technical data is used to optimize our platform performance, diagnose technical problems, and enhance security. We use cookies to remember your login status and your preferences (language, theme, notification settings).
We may also use your data to comply with legal obligations — if a court orders us to disclose information, or if we suspect fraud or money laundering, we may share your data with law enforcement or regulatory authorities.
Third-Party Processors and Data Sharing on aneka
We work with third-party service providers who help us operate aneka. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, and bank transfers), hosting providers (who store our servers and databases), and identity verification services (who help us verify your documents). We share only the data these providers need to perform their specific functions.
Our servers may be located outside Indonesia. This means your data may be transferred to and stored in other jurisdictions. We ensure that any third-party processor we work with maintains security standards equivalent to our own.
We do not sell your personal data to marketing companies, data brokers, or other third parties. We do not share your data with other gaming platforms or unrelated businesses. The only exceptions are when we are legally required to disclose information (court order, regulatory investigation) or when you explicitly consent to sharing.
Your data is protected by encryption
We use SSL/TLS encryption to protect data in transit. Your account information and payment details are encrypted at rest on our servers. We do not store passwords in plain text — we use secure hashing algorithms.
Your Rights and Data Access on aneka
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this information within a reasonable timeframe, typically within a few business days.
You have the right to correct inaccurate data. If your name, address, or other information is wrong, you can request that we update it. You can also update some information directly in your account settings.
You have the right to request deletion of your data. If you want to close your account and have your information removed from our systems, contact our support team. We will delete your personal data, though we may retain transaction records as required by law for a limited period.
You have the right to object to certain uses of your data. For example, if you do not want to receive marketing communications, you can opt out. We will respect your preferences.
Cookies and Tracking Technologies on aneka
We use cookies to enhance your experience on aneka. Cookies are small files stored on your device that help us remember your login status, your language preference, and your notification settings. Most cookies expire after a set period, though some may persist longer.
We use both first-party cookies (set by aneka) and third-party cookies (set by our service providers). You can control cookies through your browser settings — you can delete cookies, block new cookies, or set your browser to alert you when a cookie is being set. However, disabling cookies may affect your ability to use aneka fully.
We do not use cookies to track you across other websites. Our cookies are used only to improve your experience on aneka.
Data Retention and Deletion on aneka
We keep your account information for as long as your account is active. If you close your account, we retain your data for a limited period to comply with legal and regulatory requirements, typically a few years. After that period, we delete your personal data unless we are required by law to keep it longer.
We keep transaction records longer than account information because financial regulations require us to maintain transaction history for audit and compliance purposes. We keep support communication records for a reasonable period to help resolve disputes and improve our service.
Contact Us About Your Privacy on aneka
If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team. We are available via live chat, email, and phone in Indonesian and English. We respond to privacy requests within standard timeframes, typically within a few business days.
Our services are available only where local law permits. Your use of aneka is subject to this privacy policy and our terms of use. If you do not agree with our privacy practices, you should not use our platform. We may update this policy from time to time — we will notify you of significant changes via email or by posting a notice on our platform.